How To Handle Social Media Haters Like a Pro

How To Handle Social Media Haters Like a Pro

How To Handle Social Media Haters Like a Pro

social media management & content creation

The 8 must-have strategies for every social media admin

As a breed, small business owners are really passionate about what they do.

It’s that passion that drives us to put so much of ourselves into our businesses. But it can also drive us crazy the moment we read a negative comment online.

Thanks to social media we have never been more accessible to our audience and that is great, for the most part. But how do we cope when the comments online aren’t so positive?

So many of us see red and move straight into getting defensive, which is understandable – we care so much about our business. But when we let these emotions drive our responses online, we can quickly find ourselves in trouble. Social media moves fast and you need to make sure you keep things positive and stay in control.

To help things run smoothly we always recommend creating a Social Media Management Plan. Not only does this ensure you meet your marketing goals but it allows you to create an action plan for managing negative comments before they happen.

Another really helpful tactic is to assemble your team. Appoint a staff member or members who are in charge of social media management. If you have a larger business you might then assign people from different departments to different types of comment or complaint. This allows the social media manager to escalate complaints to the person best able to deal with them, which helps keep response times to a minimum.

So, where to start? Read on for our 8 top tips for handling social media haters! Then check out our downloadable Planner to start crafting responses to – and creating opportunities from – negative comments.

1. Don’t delete or ignore the comment

It may seem like a good idea but the issue won’t go away when the comment does. Removing a negative comment takes away that person’s ‘voice’ and can create further bad feeling.

Acknowledging a negative post helps avoid disgruntled users doubling-down on the negative comments, calling you out publicly or taking their angst to another platform where you have no control over the narrative.

There are exceptions to this rule, however. Extremely inappropriate or offensive comments. Harassment or trolling – even after you have worked to disarm the situation. In such cases you may report the behaviour where possible, delete the comment and then block the user from your page.


2. Do respond as quickly as you can

You want to get on top of negative comments as quickly as you can. People love interacting in the comments section and if left unattended for too long you may find things start to snow ball. Always make your initial response public, this will help show others you are listening and dedicated to finding a resolution. As soon as possible, you can take the conversation offline and continue to resolve things privately.


3. Don’t panic or let negative comments scare you

Remember, this isn’t the end of the world, this is an opportunity that you can embrace. It’s the perfect way of learning what your customers need, want and expect from you so try to roll with it! Take whatever feedback you can get and most importantly, act on it.


4. Do keep your responses calm and sincere

Use your active listening so that you can understand the root of the issues and empathise with the user’s point of view. They clearly went to the trouble of making the comment so it’s important you follow through on your end and mean it. Always thank them for expressing their feelings and giving you an opportunity to find a resolution.

It’s also worth thinking about your brand when crafting a response to online comments. The ‘tone’ you use – as well as things like whether you use emojis, or whether you sign your response are all part of your branding, so they need to be considered, consistent and audience-appropriate.


5. Don’t give a generic response or an excuse

We want to make the person feel heard and understood in the situation. Generic responses may come off as insincere and lead to further mistrust of your brand, so be sure to make your responses feel personal (but still professional).

If you find posting about a particular topic or product tends to trigger the same old comments, you may find it useful to script some basic responses before the post goes live. Just make sure these are structured in a way that makes them easily to personalise or adapt as needed. Then you can feel cool, calm and on top of the situation – which is always a plus! To learn more about how to script responses, download our Social Media Response Planner.

Even though you may be in the right, excuses can be perceived as you explaining away the complaint or making it invalid. Customers won’t buy it and it can hurt your brand. And if there does happen to be some truth to the comment that’s been posted – now’s the time to own your part in the situation! A polite apology and an assurance that you will contact the user privately to resolve the problem can go a long way.


6. Do take the opportunity to give yourself a plug – if it’s there!

When life gives you lemons, you make lemonade, right? Well the same goes for negative comments on social media. If someone is expressing doubts about your product or service, now’s the time to clear those doubts up by mentioning some of the relevant features or benefits. Just remember to keep it friendly and light – time to fire up that active listening again!


7. Do follow through

So you’ve got through the tough conversation, apologised and explained what steps you are going to take to resolve the issue. It’s really important that you don’t drop the ball here. When dealing with a genuine complaint, make sure you follow through until the issue is truly resolved.


8. Don’t forget about the good comments

Always take the time to acknowledge the positive comments you receive too. A like, a smiley face or a quick thank you comment can go such a long way. All relationships need nurturing and this a fantastic way to look after those followers who are engaged and positive about your brand.

Plus, responding to comments is an excellent way to help your post’s organic reach on social media.


At the end of the day, social media has brought businesses closer than ever to their customers – past, present and future. The real trick is to see this closeness as an opportunity rather than a threat.


#hatersgonnahate #yougotthis #socialmediamanagement #socialmediastrategy #smallbusiness #microbusiness #businessstrategy #smallbusinessmarketing #creativeforthepeople #powdermonkeydesign

What’s The Deal With Email?

What’s The Deal With Email?

What’s The Deal With Email?

How does it work and how do I get it up and running on my device?

Email is ubiqutous. We all use it. Plus it’s been around a really long time.

Maybe it’s even a little too ubiqutous – it’s one of those things we all use every day, without really considering how it actually works. And why should we? No small business owner has the time to delve into any subject they don’t need to. We’ve got enough going on!

But email can figure really significantly when it comes to having a new website designed, or re-designing an old site. Also, an understanding of the bare basics of email can help when it comes time to start using that brand new email account you got with your website hosting.

So, here’s the deal (without the un-necessary detail!)

Click to learn more:

Understanding email addresses

An email address consists of two parts. The bit before the @ symbol is the user name. Everything after the @ is the domain name.

You can choose any user name you like, provided it is not in use by any other addresses at your domain name.

Just like a traditional letter with a name and street address on it, this information will be used to direct the email to the correct recipient.

What is a domain?

A domain name identifies a website and is used to locate it on the Internet. Domain names must be purchased and renewed yearly. You can choose any domain name you like, provided no one else already owns it.

What is a mail server?

A mail server is a computer system that handles the sending or receiving of emails. There are different mail servers for sending and receiving.

Sending mail servers check the email address and search the Internet to locate the correct receiving mail server.

Mail servers use sets of rules called ‘protocols’ to communicate with each other.

What is email hosting?

Email hosting is server space dedicated to storing your emails. Often email hosting is packaged and sold together with web hosting.

What is webmail?

‘Webmail’ describes accessing your email account directly on the mail server via a web browser (such as Chrome).

Webmail allows you to view your email from any device by entering the URL (web address) of your webmail and logging in.

However, without an internet connection, you will not be able to access your webmail account, including any old emails, contacts or drafts you might have saved.

Webmail is already configured and ready to go as soon as your email hosting account is set up.

What is an email program?

Email programs or apps are software that a user installs on their computer or device. This software allows their device to download emails from the server so that they can be saved on the device itself, and accessed via the program’s interface.

An email program allows you to access old emails, contacts and drafts without being connected to the Internet, although new emails won’t be sent or received until the connection is restored.

In order to use an email program you must first install your chosen software on your device, and then give it access to your mail server. 

The process of setting up or ‘configuring’ your email program varies depending on which one you choose, and normally involves entering your email address, password and protocols and port numbers for both incoming and outgoing mail servers.

I want to use an email program. How do I set it up?

If you decide you want to use an email program (also called an email ‘client’), you will need to provide the email program with the information it needs to connect to your mail server and access your email. 

This is done by creating a user account within your email program, and adding the correct configuration settings. 

At Powdermonkey Design, we will send you these settings (as well as a link to access your webmail) after your email accounts have been set up and tested. 

The information that needs to be added in order to configure an email program isn’t particularly human-readable. It also needs to entered perfectly in order to work. Which can mean things sometimes get a bit tricky!

If you have tried setting up your email user account on an email program or app and it is not working, there are a few steps you can take to try and troubleshoot it:

1. Start with your webmail
Because your webmail accesses your email directly on the mail server, it is the best possible starting place for troubleshooting. If you are able to send and receive emails using your webmail, then your email hosting account is working.

2. Double (and triple) check all the account settings in your email program
It is well worth casting a really close eye over all those pesky numbers, letters and symbols to make sure there’s not a digit out of place. If they appear to be character-perfect and your email program is still not working, try re-typing the account settings and re-saving. Email programs can be tricky beasts, sometimes corrupting the data entered in these fields, despite it looking A-OK at the user end.

3. Re-create the user account within your email program
This one is just like the old ‘switch it off and then on again’. Sometimes deleting the user account you are trying to create within your email program and starting over can kick things into action.

4. Check the online help resources
Don’t be afraid to take advantage of the online troubleshooting resources provided by your email program’s developers. These can usually be accessed via a ‘help’ menu item within your email program. Searching on Google will also yield a range of great tutorials that can provide assistance specific to the email program you are using.

5. Try a different email program
There are a bunch of different email programs out there and you might just find that simply changing it up works wonders. For example, I once had all sorts of trouble configuring Outlook to send and receive my emails, but found that Thunderbird worked first time.

6. Call in an IT professional
If all else fails, contacting an IT specialist for assistance will solve the problem quickly and painlessly. With software skills and knowledge over and above that of the average punter (web designers included!) IT professionals are experienced at diagnosing and solving problems on a wide range of programs and platforms. Many are also set up to log in remotely or make on-site visits, making problem solving on your device quick and easy. Plus, making contact with an IT specialist is an investment in the future – because every small business should have a relationship with a good IT person!


#webdesign #emailconfig #emailclient #webhosting #emailhosting #emailtroubleshooting #smallbusiness #creativeforthepeople #powdermonkeydesign

Your Ultimate Branding Checklist

Your Ultimate Branding Checklist

Your Ultimate Branding Checklist

Your Ultimate Branding Checklist

A step-by-step guide for small business startups

If you’re starting up a small business, I know you’ve got a lot on your plate right now. And you probably have a lot of money going out and not much coming in yet.

It’s a hectic time, and I am guessing branding is one of the many things on your to do list. Maybe it’s near the bottom because it seems less urgent than other tasks. Maybe it’s even been tossed in the too hard basket because you don’t know where to start.

Branding can be a huge exercise, involving applying design and marketing expertise to every layer of the public face of your business.

But for those of us starting lean and keen, it can also be a case of knowing what’s essential, and what’s nice to have. What to do now, and what to roll out later. What you can DIY – and when it’s best to call in the professionals.

Follow the steps in my Ultimate Branding Checklist to get your business ready and raring to go! I have also created a downloadable version, which you can use to mark off your progress and record important info about your brand.

1. First, you need a logo

The good news is – step 1 is one of the most fun ones on the list! But it’s also the one where you really need to do some soul searching when it comes to DIY.

If you choose to design yourself (or have your niece who’s learning Photoshop in school do it) you need to make sure not only that you have those mad design skills, but also a good understanding of how the technical side of print and web graphics works. It’s why I would say that if you hire a professional for any part of your branding process, it should be your logo.

A professional graphic designer will be able to provide your logo in a range of file formats, resolutions and colourspaces, to suit the full range of print and digital applications. This will save you having to spend money down the track having your logo re-drawn so it can be printed properly. It will also save you from having your logo look dodgy on things when you use it – think pixellation, weird cropping, or an annoying white box around it when you’d rather have a coloured background.

If you can afford it, you should also consider having your logo designer create a style guide for your brand. A well designed style guide specifies typefaces, colour palettes and graphic elements as well as alternate versions of your logo. It’s an investment that keeps on giving, especially if you plan to do your own marketing in-house.

A good logo design should be one of the first things you do when starting up a business. Partly because logos can be a pain to change down the track. That’s not to say it can’t be done, but if you have built any sort of brand recognition amongst your customers, a drastic change can be damaging.

But apart from that – you will be surprised at how often that pesky old logo keeps turning up on old forms, online directories and other people’s websites! Getting a professional looking logo right from the get-go means you can then start using it in all your branding and marketing activities as you roll them out.

2. Set up a profile on Google My Business

This one is definitely an essential – and has the added bonus of being an easy and totally free essential! Whoop whoop!

Having a Google My Business profile means that when someone googles your business name – as well as any relevant results Google returns – they see a dedicated listing for your business. The listing includes all of the info you add to your GMB profile, and can include photos, posts, opening times, offers and reviews from your customers.

This is a fantastic boon for businesses who are not yet at the stage where they can afford a dedicated website, as it allows you to get an online presence for free. But it is also a must for businesses who do have a website, as a GMB profile helps immensely with search engine optimisation – that is, getting your website to rank higher on Google searches. It also allows people to call or message you with a single click from their mobile, and contains a bunch of other great features that make for a perfect intro to online for small businesses.

3. Set up a Facebook Business Page

Facebook Business Pages are another free resource that your small business should definitely be tapping. Not really a social media kind of person? Well you are now.

In 2018 Sensis reported that 79% of Aussies were social media users, and of that group 94% used Facebook. It’s an audience that just can’t be ignored. But having a Business Page on the platform is not only useful for the ‘follow and like’ stuff, but it is also another great way for businesses without a website to create a legitimate web presence, and for those who do to improve their search engine rankings.

Creating a page is fairly simple, but make sure you create quality graphics for your profile icon and cover image that are consistent with the rest of your branding. Taking the time to write some good copy for the ‘About’ section is also a great idea. It’s an opportunity to describe what you so and to sell your business to your potential customers.

Oh – and make sure you post something, at least every now and then. Even if you are not ready or able to launch into a planned, goals-driven social media marketing campaign yet. Posting something relevant from time to time helps to let people stopping by via the search engines know that your page is current and you are open for business.

4. Business cards – they’re still a thing!

OK, so most of us aren’t meeting face-to-face at the moment, but the time will come again. Be prepared for that time with a snazzy business card.

It’s amazing how enduring the humble business card has been in this digital age. They are used extensively in networking and business-to-business situations. They are fabulous for jotting down appointment times in service-based industries. But if you design your card cleverly, it can also economically double as signage, packaging or a marketing tool.

Whether you decide to go with a pro or DIY, the options for business card design are almost endless. If you do need to DIY, this is one of the times when you will be glad you got a good quality designer to create your logo. Perfect logo artwork makes using online templates much less frustrating, and ensures the end result is flawless. And yeah, I say this a lot, but don’t forget to keep your cards consistent with everything else to be sure your branding is on point.

5. Industry-based essentials

Depending on your industry, there are a couple of extra essentials you need to take care of at this point.

If you produce a product, now is the time to design your packaging. Packaging can form a significant part of the cost per unit, especially for luxury brands who use high-end materials, printing and finishing techniques to package their products.

For start ups, however, packaging is often something created on the office printer and assembled at the kitchen table.

Packaging is necessary in the sense that the product needs to be wrapped or contained. But it is also an essential source of information about the product and your business, as well as a huge marketing opportunity.

So much of the decision making when buying rests on the visual appeal of the product. This doesn’t mean that it can’t be done well on a shoestring, and it’s another moment when a little bit of professional graphic design can go a long way.

For example, investing in a professionally designed template that you can adapt and print yourself is one great way to get home-made labels that look the biz. Or having a designer create your logo and a branding style guide which you can follow to DIY packaging glory. A good packaging designer should be able to put their knowledge of print and production to work for you, so you get a solution tailored to your product and budget.

The other industry-based essential is for those who have a shopfront. You’re gonna need signage. And you are definitely going to need a professional for this one.

Sign writers are amazing professionals whose focus is the creation and installation of signage. Their knowledge covers a huge range of materials, construction and printing techniques. A good sign writer can provide advice as to what signage you might need, as well as any hoops you may have to jump through with regard to council permits, etc.

Design work can either be done by your graphic designer or the signwriter themselves – but it will definitely need a bit of professional know-how. When briefing your sign writer, make sure they are aware of any existing branding you have in place, such as business cards, so that they can utilise similar colours and typefaces where possible.

6. Get a domain name

There’s no need to wait until you are ready to build a website. Buying a domain name as part of the process of setting up your business allows you to make sure you own the most relevant one right from the start.

Domain names need to be paid for by the year but are cheap and simple to register – the hardest thing is coming up with the perfect one! There are tonnes of registrars out there to choose from, just check out the web to find the one you like best. Or drop Powdermonkey Design a line – I’d be more than happy to help.

Another great advantage to having your own domain name is it means you can create your own, vastly more professional, email address @yourdomain.

This is often done when setting up a website, because you get email hosting with most web hosting plans. But if you are still a long way off from having your own website, it is well worth looking into email hosting plans. In fact, if you have a Microsoft 365 Business Plan, you will have email hosting already available to you. Having a custom email address is a branding must, and will give your business a huge aura of legitimacy and trust.

7. Create an email signature

It’s a sneaky little thing that can have a big impact on your branding. The email signature. It’s an opportunity to add another layer of professionalism and legitimacy to your business. It can also be a chance to spruik your website and social profiles by providing links directly to them.

Setting up your own email signature is quick and easy. The main thing to know is that signatures created within your email client are going to display differently from device to device. Some might show the signature larger; some smaller. Missing images are common, either because of broken links or users opting to block them in their settings.

When designing your own signature, ensure that all of the text elements of the signature are actually text. Don’t be tempted to create a JPEG that includes your name and all your contact details – when this image fails to download, your correspondents will be left wondering who just emailed them.

Another useful tip is to pick a common typeface for your signature. Like one of the ones that shipped with your computer when it was brand new. This will help make sure that for most users your signature is appearing as intended.

An alternative to the DIY email signature is to purchase an HTML signature. Just like a website, these signatures contain code that provides the device receiving the email with instructions on how to render the visual aspects. This means your signature gets to the other end looking just the way you want it. A professionally designed HTML email signature is a nice thing to add-on when you are having your logo done. But a DIY version does a great job when you are starting out lean, as long as you design it with care.

8. It’s website time!

Finally the big kahuna. The website all of your own. A website is definitely a business branding essential, but it is also one that involves some outlay of time and / or money. Which is why it is all the way down here at number 8.

By utilising free options like Google My Business and Facebook Business Pages, startups can begin trading without this outlay. This means more time to develop your products and services, decide on what you need from a website, and to establish cash flow.

If you are running an ecommerce business, a website of your own might become more of a priority than it is for others. But you may still choose to start up with as little outlay as possible by leveraging online selling platforms like Ebay or Etsy.

There are so many options when it comes to getting a website. The choices run the whole gamut from freebie website builders that come with your hosting, to hiring a developer to create a completely bespoke site. Choosing the best web design solution comes down to assessing your own skill level and the amount of time you have available to do it. Then weighing this up against your budget. If you need a bit of a hand with planning your website, I have put together a nifty checklist and downloadable Website Planner to help.

You can create a DIY website pretty cheaply, but you will need to set aside a lot of time. Both for initial design and for regular maintenance going forward. There are some really slick DIY web building apps out there that offer ease of use and cool templates, but you will pay a premium for them. This can be well worth it, however, if you need to make a lot of content changes to your site and want to keep things as nimble as possible.

Even professional website design covers a lot of ground. You can choose from marketing experts who create sites with a focus on SEO and traffic. Graphic designers who place an emphasis on the look of the site and the user experience. Developers who are masters of functionality, security and all things back-end. Like any big purchase, it’s just a case of working out what is most important to you and your business.

Building a brand takes time. By keeping it front of mind, even when you first start out, it can end up being one of the most valuable assets your business has.

#branding #branddesign #logodesign #webdesign #websitedesign #signwriting #graphicdesign #smallbusiness #microbusinesslegend #microbuisness #startup #entrepreneur #creativeforthepeople #powdermonkeydesign

Your Ultimate Website Checklist

Your Ultimate Website Checklist

Your Ultimate Website Checklist

Everything you need to do or delegate to get your new website up and running

There is absolutely no doubt about it anymore – if you’re running a business it needs an online presence.

In Australia, Internet use is pretty much ubiquitous. Consumers use the web not only to find products and services, but also to research, compare, and ultimately make decisions about who they will buy from. And with COVID-19 forcing everyone indoors, we will be living more and more in the digital space.

So you need to be seen in this digital landscape. But the process of generating this online presence can seem slightly mysterious. The myriad of different options can be confusing. And the whole thing can easily get shelved in the day-to-day of running a small business.

However, with the pandemic slowing many businesses to a standstill, there has never been a better time to work on you business, rather than in it. Creating and perfecting your online presence is an ideal way to tackle the downturn.

To help cut through all this noise, I have put together a checklist that covers everything you need to consider, plan and do to get your business online and in front of the masses. Use it together with my downloadable Ultimate Website Planner to create your own tailored online strategy.

1. The first step is to strategise.

Define your goals, and everything else will flow from there. Work out exactly what you need your online presence to achieve – now and going forward. Completing a formal marketing strategy is a great way to drill down into this, and there are a bunch of great templates available online that make it really easy.

2. Do you need a site? Or can it wait?

In a perfect world, every small business would have its own website. But when you’re starting out, the budget is often tight and there are a million potential demands on your cashflow. A great way to tackle this problem is to plan a staged approach to online – starting with free options like Facebook and Google My Business. Depending on what you need your web presence to achieve, these platforms can be fantastic ways to show your face online whilst planning and budgeting for a dedicated site of your own.

3. Buy a domain name.

Purchase your domain name early – they are cheap to buy and getting the right one is important. A good domain name should be short, relevant, easy to spell and also to type. Consider adding keywords or your location to help you get found in search results. Decide which top level domain is best for you – .com, – or something completely different. Buying a domain name well before you plan to build a website is a perfectly legitimate strategy. Not only does this ensure you snag the perfect name, but it prevents others from snapping it up in the meantime.

4. Planning – ask yourself some questions.

So you already know what you want your site to do. But assessing things like your budget and how much time you are able to allocate will help you decide on the best solution for creating the site. Also – taking the time to think about the details now will mean you have all the answers when it comes to briefing a professional designer or developer.

Plan not just for the short term, but consider how your site might evolve over time. Websites are easily adaptable, and you can use this flexibility to grow your site with an expanding business, or to deal with short term cash flow by having your site built in stages. Download my nifty Ultimate Website Planner to help you really nail the planning phase of your site.

5. Consider branding.

Ideally, your identity should be in place before you design your site. If you don’t have the budget for a professional rebrand or logo design, carefully consider colours, typefaces and other graphic elements. Cross reference with any existing marketing material you have (like your business card) to make sure they are looking consistent. Check out my 4 rules for small business branding – there’s some great tips in there for branding on a budget.

6. Get hosting sorted.

There are plenty of options out there – research and find the one that suits your budget and needs. Many DIY website builders offer hosting as part of their fees, and some web designers (including Powdermonkey Design) also offer design packages that include hosting.

7. Content creation.

What does you website need to say? How does this content need to be divided up into sections or pages? What images need to go on the site? Either create this content yourself or consider hiring a professional copywriter or photographer to do it.

If you choose to DIY though, find yourself a trusty editor. Make sure you get a second pair of eyes on your copy to check for spelling or grammatical errors, which are notoriously hard to spot in your own work. If you are using your own photos, be brutally honest with yourself – are they well lit, well composed and of good resolution? If the answer is ‘no’, it might be worth hiring a web designer who is also skilled at photo re-touching to give your images a bit of a lift (hint: I know someone!) Another great option is purchasing stock images, or downloading free ones from Pixabay or Unsplash.

Obviously, knocking off someone else’s images and copy from elsewhere on the ‘net is a big no-no!

8. Design & build.

DIY or hiring a professional? Web designer or web developer? When opting to DIY, consider the time involved as well as any ongoing fees. Another thing to think about is the possibility of a total rebuild if you later decide to hand over to a professional, and how this will work. For example, if you choose to create your own website with WordPress it’s easy to hand it over to a professional designer when the time comes. But when using DIY package builders such as Wix this can be trickier.

Also – If you get your site professionally designed but plan to add content yourself, consider the platform your designer is using. Can they provide a solution that allows for simple edits, and do they provide any training or support you might need?

9. What else do I need?

Last but not least, it’s time to think about the little extras that go along with a website, such as an SSL certificate, security, email accounts, updates and backups. Will your web designer be sorting these out for you, or do you need to organise them yourself?

Taking the time to check all the boxes when it comes to website planning can help you to decide on the best solution for creating your site. But it can also help keep costs down when paying a professional to design your site, or to save time and heartache if you opt to build it in-house. Either way, you will have a web presence that is optimised for when you are now, and where you plan to be in the future.


#workingon #webdesign #hosting #domainname #smallbusiness #onlinebusiness #entrepreneur #microbusinesslegends #creativeforthepeople #powdermonkeydesign

15 Ways You Can Work On Your Business (When You Can’t Work In Your Business)

15 Ways You Can Work On Your Business (When You Can’t Work In Your Business)

15 Ways You Can Work On Your Business (When You Can’t Work In Your Business)

Crazy times, am I right?

The current situation has left small business owners reeling. For many, business has slowed almost to a stop, with no way of knowing how long the downtime will last.

More than ever, these small businesses are drawing on their adaptability, resilience and fortitude to find new ways to get things done in the changed environment. That’s OK. We’re scrappy, driven and strong. We got this.

Small business owners are also great at turning a negative into an opportunity. And many are finding that they have suddenly been gifted that thing they always wished for most – time.

What can small business owners do with downtime during COVID-19?

When circumstances leave very little work to do IN the business, it does leave time to finally work ON the business. Far from being mere busywork, a structured approach to working on rather than in can help your business become fitter, leaner and poised to weather the stormy times ahead.

So why not give that to-do list a workout with these 15 tasks to tackle during downtime.

1. Update your business plan

Or write one if you don’t already have one! A business plan is something every small business should have, and there are plenty of great templates available online. Even if you update your plan regularly, you might find Coronavirus means you need to adapt your short term goals and strategy.

2. Establish marketing objectives and plans

By working out your marketing goals, and then tying those goals to a formal plan, you set yourself up to succeed. Having objectives in place means your marketing efforts remain consistent and purposeful. Writing a plan means that even when you get busy again, you can continue to roll out the plan with a minimum of effort.

3. Create a blog on your website

It’s one of those things a lot of people mean to do and never get round to. Now could be the time to finally build that blog page, and get 6 months or a year’s worth of content planned out. Blogging consistently improves your search engine ranking, engages your social followers and helps you promote your business. When things are hectic, it can be hard to do the planning needed to get a blog up and running, so a slowdown is the perfect time to take on this task.

4. Research, trial and set up some new apps

Nowadays, there are apps and software solutions to streamline practically any task. Use your downtime to identify the procedures and workflows that could benefit from a leap into the modern age, and then find the perfect app for the job, This is a great quiet time project because it gives you the breathing room to test out a few different options, and then get your chosen one fully configured.

5. Create some new offers or business ideas

Because when things zig, you gotta zag! Savvy small business owners are using the slowdown to adapt existing products and services to the new climate, as well as searching for new ideas that fit within the new normal. Think outside the box and leverage your relationship with existing customers to research your ideas. Don’t be afraid to ask your customers what their new pain points are, and to offer trials, discounts and maybe even freebies to get their feedback on your new offers.

6. Do some market research

While we’re talking about touching base with your customers, why not consider using downtime to conduct some more detailed market research? Check out some stats, investigate your competition, put out a survey or find out who is engaging with your content.

7. Re-brand your business

Naturally, this one is my favourite! But in all seriousness, designing a new logo and corporate identity – or giving the old one a polish – is a good way to use your downtime. Especially if you have spent some time writing a marketing plan, creating new offers, or drilling down on your target market. Good branding is aligned with your target audience and exists to support your marketing objectives.

8. Audit your online presence

Taking the time to check that your business name and contact details appear correctly and consistently everywhere can help improve your search engine rankings and the overall image of your business.

9. Set up a strategic partnership or loyalty program

Designing a loyalty program for customers can be a great way to help them make the shift to online services or differences in your offering. Naturally the whole thing needs to occur in the digital space now, so consider a loyalty plugin for your website or even track and implement rewards manually with a spreadsheet and your trusty email. Teaming up with another business is another way to fight the economic slowdown. Consider ways you can buddy up to provide unique products and services and find strength in numbers.

10. Update your social media plan and schedule

With almost everything set to happen in the online world over the next few months, social media will link you and your clients more than ever. Every business should have a social media plan that outlines what you are posting when – and more importantly why. But this is another one of those jobs that tends to go by the wayside when we are flat out. Your social media plan works as an extension of your marketing plan, and ensures that everything you post has a clear objective. And just like your marketing plan, scheduling now means you can set and forget when you get busy again.

11. Make some content

If you really want to use this downtime to become a social media ninja, why not start creating content for the next 6 months or more? Generating a good mix of posts, articles, downloads, videos, images and curated content is a time-consuming process. But getting a jump on it now leaves you free to focus on getting your business up and running later.

12. Work on your SEO

Search Engine Optimisation is an absolutely HUGE topic. There are so many layers of work that can be done to get your website ranking higher in search results, and now is a really great time to work on your site with an SEO specialist. But there are many simple, DIY tasks that can help your site to start making its way towards that coveted first page. Researching a few target keywords and adding them to your site, creating a Google My Business account and requesting some online reviews from your customers are all great ways to up your SEO game.

13. Audit your office procedures

With the switch to remote working, and business offerings adapting to the new environment, this is a great time to make sure you are working smarter, not harder. Why not give your systems and procedures a bit of a checkup, and take the time to generate any new forms, documents or SOPs you might need? Staff can be brought up to speed and trained in the changes via video conferencing. Which is also fantastic opportunity to make sure everyone knows how to use this soon-to-be-ubiquitous method of doing business.

14. Do some online study

It’s time to watch all those tutorials you have bookmarked, sign up for that online course you never have time for, and generally take stock of your skill set and find out how it can be adapted to meet new the challenges. Linkedin Learning provides a huge range of online courses and offer a free trial month. Perfect!

15. Run those updates on your computer

Yep. The time has come. You finally need to let your computer run all those updates it asks for and you never have time to shut down for. OK, so that won’t necessarily change the state of play as far as business goes, but you might as well do it now!

Work on, small business heroes, work on.


#workingon #downtime #covid19 #keepcalmandcarryon #smallbusiness #entrepreneur #microbusinesslegends #creativeforthepeople #powdermonkeydesign

10 Ways to Avoid Procrastination

10 Ways to Avoid Procrastination

10 Ways to Avoid Procrastination

How to set and achieve goals like a total boss!

There’s no denying it – self-motivation is one of the hardest parts of running your own business. With no one to crack the whip, it can be really easy to fall into a procrastination black hole… and once you’re in that hole it can be damn hard to climb back out.

For the last 7 years I have been working as a freelance graphic designer. Before that I had a job that required me to work remotely most of the time. And before that I had a full time day job and taught at TAFE at night – which meant a whole bunch of after hours work writing lesson plans and marking. So while self-motivation might not have been something I was born with, it is definitely something I have needed throughout my career.

So what do you do when you need to get stuff done but instead you’re just stuffing around? This is my method for fighting the faff.

1. Make a list.

Everyone knows that, right? That’s because it is absolutely the only place to start if you’re dealing with a procrastination problem. Know what needs to be done and you have an idea of the scale of the job at hand. Now, if you are a serial putter-offer, this can be the point where it all gets a bit much and you hit Netflix instead. But push on – it gets better from here, I promise.

2. Break it down.

Sometimes knowing the scale of the job feels like a part of the problem, I get that. But the remote is safely stashed on the coffee table and you made it to step 2 – so the hardest part is behind you! Now take your to-do list and break it down into separate tasks – and be specific. Look at each item on your list and work out what things need to happen before that item can be ticked off.

3. Prioritise tasks.

Yeah, I know, I just added even more things to your to-do list. But they don’t all have to be done in the next 5 minutes, so you will definitely have time to check Facebook later and go to your kid’s assembly, it’s all good. Take a look at the tasks on your list and prioritise them. Start by working out which tasks are deadline based – do these first. Then identify the high value tasks – anything that will make you money. If you can bill for it or sell it, make it a priority. If it will save you money, make it a priority. If it needs doing but isn’t time sensitive or billable, it can go further down the list.

This is the key right here. A list of goals is absolutely nothing without deadlines. They are the difference between the ‘gunnah’ and the doer. And make your deadlines realistic – don’t set yourself up to fail! Breaking your list down into actionable tasks helps heaps with this, allowing you to make estimates on how long it will take you to achieve each part of the goal. Prioritising your tasks helps you here too, because you can identify any tasks that rely on the completion of other tasks before they can happen. Now you are goal setting like a total boss!

5. Start.

Just start. Work out where to start – and push yourself to take the first step. Once you’re on your way, it all gets that little bit easier, and one you start ticking things off that list, it gets better still!

6. Say it out loud.

Loud and proud! Talking about your tasks is a great way of affirming your goals, and it’s also a surprisingly good way to keep yourself on track. As long as you actually work on your tasks – no one wants to be that ‘all talk no action’ guy!

7. Team up!

If you need to. When getting started is proving just all too hard, use your network. Not necessarily by outsourcing your tasks, but more as a support base. Just talking to a trusted friend or colleague about your goals can be a fantastic motivator, but you might also find you score loads of helpful advice while you’re at it! If you find your own circle lacking in other business people to talk to, there are a myriad of online groups providing support and advice for small business owners.

8. Don’t wait for things to be perfect.

Analysis paralysis can kill off even the most carefully crafted to-do list, and be just as damaging as jumping in too soon. Things will evolve and change as you build your business, with lessons learned and roads travelled all playing their part in plotting your course. Leave room for this evolution. Just begin and the rest will come.

9. Review regularly.

Check in with your to-do list regularly. Let it know you care. Often we make a bold start and then shift our goals to the back burner… permanently. Priorities change, deadlines get shifted and new tasks arise all the time – and so the list must adapt. Adding a review of your to-do list to your calendar at regular intervals – for example every quarter – is a great way to keep the goals from getting dusty.

10. Reward yourself.

Why not? Achieved a goal? Completed a task? Knocked the whole list off? Congratulate yourself, you did it! Kick back, find that remote, and revel in the power of procrastination elimination!


#microbusinesslegends #sureshot #smallbusiness #goalsetting #creativeforthepeople #powdermonkeydesign

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